FAQs

Do you ship Australia wide?

Yes

What is the shipping/delivery fee?

Flat rate $10.00* (inc GST)

* Bulky orders may incur extra fees. We will inform you if that is the case.

How do I pay online?

You can pay via the secure Paypal payment gateway. You do not need to have a PayPal account to pay with your credit card or debit card.

What if I cancel my order?
  1. You can cancel your order online by logging into your account
    or
  2. Call us on (03) 9347 4388 stating your order ID or username or email address.
Can I return paint cans?

Only if they have not been opened.
The shipping fee will be borne by the customer.

How do I return damaged goods?

Please call The French Antique Shop to discuss receipt of damaged goods and accompany the call with an email with photos of the damaged goods. We will assess each case individually and advise on how to return the goods.
Phone: (03) 9347 4388
Email: admin@frenchantiqueshop.com.au